11. T092 Listen to the conversations without looking at the text in Exercise 12. What do these people want to buy?
12. Now read the dialogues in pairs. A — shop assistant, C — customer.
13. Role-play ‘Can I help you?’ Put ‘for sale’ items on your desk — pens, pencils, notebooks, watches, or bags. Student A is a shop assistant. Student В is a customer. Then change the roles and try the role-play again.